Set up the right player for your device
Choose your device, prepare your activation details and test playback step by step. Setup time and app availability depend on the device and account.
Before you install
Keep your activation message and exact device model available. A player installation is separate from a subscription: downloading an app does not activate an account. Confirm the player name, any app fee and the allowed number of simultaneous streams with support.
Use the login format you were sent. Server credentials normally have a server URL, username and password; an M3U playlist uses one complete URL. If the app requests a portal or device-based activation instead, ask support to confirm that method for your account.
Review apps and devices before buying a different player. Keep passwords and full playlist links private.
Samsung / LG Smart TV
- 1
Tell support your TV model, model year and regional app store so they can confirm a compatible player.
- 2
Install the confirmed app from the TV store and check any separate player activation fee before paying.
- 3
Open the app and follow the supplied login method. Share a displayed device ID privately with support only when needed.
- 4
Allow the library import to finish, then test live TV and an on-demand item. Samsung Tizen and LG webOS cannot install an Android APK.
Android Phone / Tablet / TV Box
- 1
Confirm a compatible player edition for your Android phone, tablet, TV or TV box, then check its publisher in the device app store.
- 2
Open the player and select the login format that matches your activation message; exact menu names depend on the app.
- 3
For a server login, enter the server URL, username and password in separate fields. For M3U, use the complete supplied playlist URL.
- 4
Save the profile, wait for the first import and test a channel. Keep your original working profile until the new one is confirmed.
iPhone / iPad
- 1
Ask support for the current iOS-compatible player, then check its developer and any separate app fee in the App Store.
- 2
Add the login or playlist supplied for your account. An Android APK or Downloader code is not an iPhone installation method.
- 3
Let the initial library import finish before trying playback.
- 4
Test playback on Wi-Fi. Confirm casting or AirPlay support for the specific app before relying on it.
Amazon Fire TV Stick
- 1
Confirm your Fire TV model and the recommended player. Use the Amazon app store when that edition is available.
- 2
If support supplies an external download method, use its current link or code and check the displayed app name before installation.
- 3
Grant installation permission only to the trusted installer when required, then turn it off after installation. Open the player and add your account.
- 4
Test live TV and a movie separately. Resolution depends on the stream, player, device, display and connection.
Windows / Mac
- 1
Confirm whether your account supports a desktop player or browser access. Use the installer for your operating system from the approved source.
- 2
Sign in with the access details from your activation message.
- 3
For M3U, use the full supplied playlist link; otherwise enter each server-login field separately.
- 4
Test one item before changing display or decoder settings. Windows and macOS require different installers.
Get the smoothest experience
Use a wired (Ethernet) connection on TV boxes for the most stable 4K playback.
If playback pauses, compare another item and a lower-quality stream if available, then record the result for support.
Keep your player app updated for the best performance.
Stuck anywhere? Our team will guide you live on WhatsApp — setup help is always free.
Start with the symptom
Login rejected
Compare the login method, server address and password with your activation message. Check capital letters, trailing spaces and any supplied server port, then confirm the subscription is active. Reinstalling will not fix expired access or incorrect credentials.
Library empty or one item missing
Allow the first import to complete and refresh once. Test a different channel and a movie. Tell support whether the issue affects one item, a category or the whole library before deleting your profile.
Playback freezes on a second device
Stop other streams and test from one device. Installing several players does not increase the simultaneous connection allowance. Confirm account limits or upgrades with support.
Buffering, no sound or no picture
Restart the player and device, pause large downloads and compare Ethernet with Wi-Fi where supported. Try another item or a lower-quality version. For sound issues, note the selected audio track and player version.
EPG times or programme data incorrect
Check the device date, time and timezone, then refresh the programme guide in the player. Report the affected channel names if the problem remains. Avoid repeatedly clearing all app data because it may remove saved accounts and favourites.
Send support useful details
Send your device model, operating system, player name and version, error text, affected item and approximate time. Include the checks you already tried. Hide passwords and full playlist URLs in screenshots, and contact the official support route shown on this site.
Setup guidance reviewed 5 November 2026.
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